Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AVIF0025 Mapping and Delivery Guide
Manage human factors in flight dispatch operations

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency AVIF0025 - Manage human factors in flight dispatch operations
Description
Employability Skills
Learning Outcomes and Application This unit involves the skills and knowledge required to manage human factors in flight dispatch operations in compliance with relevant regulatory requirements of the Civil Aviation Safety Authority (CASA) and national operating standards.It includes managing personal performance, maintaining situational awareness, and maintaining effective communications and interpersonal relationships. It also includes recognising and managing actual and potential threats, recognising and managing actual and potential errors, recognising and managing undesired aircraft states, and assessing situations and making decisions.This unit addresses aviation non-technical skill requirements (mental, social and personal-management abilities) related to flight dispatch duties of flight operations support personnel and contributes to safe and effective performance in complex aviation operational environments.Flight dispatch and flight support operations are conducted as part of commercial and military aviation activities across a variety of operational contexts within the Australian and international aviation industry.Work is performed independently or under limited supervision as a single operator or within a team environment.Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field F – Safety Management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Manage personal performance
  • Pre- and post-operational personal condition is managed to ensure safe and effective performance
       
Element: Individual performance when conducting flight dispatch operations is monitored against workplace standards, procedures and requirements
       
Element: Degradation of physiological condition is recognised and appropriate strategies implemented to ensure a safe outcome of flight dispatch operations
       
Element: Degradation of psychological condition is recognised and appropriate strategies implemented to ensure a safe outcome of flight dispatch operations
       
Element: Sources of stress are identified and managed to maintain a safe aviation operating environment
       
Element: Limitations to personal performance are communicated to team to maintain a safe flight dispatch operating environment
       
Element: Maintain situational awareness
  • Flight dispatch support systems are monitored using a systematic scan technique
       
Element: Information is collected to facilitate ongoing system management
       
Element: Flight environment is monitored for deviations from planned operations
       
Element: Hazards are identified, risks are assessed and hazard management implemented
       
Element: Flight environment information is collected to update flight support operating environment
       
Element: Maintain effective communications and interpersonal relationships
  • Effective and efficient communications and interpersonal relationships are established and maintained with all stakeholders to ensure optimum outcome of a flight
       
Element: Effective listening skills are applied
       
Element: Questions are used to gain additional information and to clarify understanding
       
Element: Responses are sought and provided to others in a timely manner
       
Element: Information received is clarified, as required, interpreted and accurately communicated or reported with due observation of ethics and protocols required of the operational environment
       
Element: Flight support objectives are defined and explained to stakeholders, including other team members, flight operations supervisors and flight crew
       
Element: Communication is undertaken in varying situations with culturally diverse, familiar and unfamiliar individuals, teams and crews
       
Element: Appropriate protocols and procedures are followed when using communications systems during routine and contingency flight dispatch operations
       
Element: Appropriate levels of assertiveness are applied that ensure optimum completion of a flight
       
Element: Recognise and manage actual and potential threats
  • Potential environmental or operational threats that are likely to affect flight safety are identified
       
Element: Actual environmental or operational threats that affect flight safety are identified
       
Element: Competing operational priorities and task demands that may represent a threat to flight safety are identified
       
Element: Countermeasures to manage threats are identified and implemented
       
Element: Flight progress and effect of countermeasures are monitored and assessed to ensure a safe outcome
       
Element: Alternative countermeasures are identified and implemented, and effectiveness of countermeasures are re-evaluated for effectiveness
       
Element: Recognise and manage actual and potential errors
  • Checklists and standard operating procedures (SOPs) are implemented to prevent aircraft handling, procedural or communications errors
       
Element: Committed errors are identified and responded to before aircraft enters an undesired state
       
Element: Aircraft systems are monitored using a systematic scan technique to collect and analyse flight information for potential or actual error recognition purposes
       
Element: Flight operating environment is monitored to collect and analyse flight information for potential or actual error recognition purposes
       
Element: Individual or team performance is monitored to recognise potential or actual error occurrence
       
Element: Countermeasure implementation and supervision are undertaken to prevent errors before aircraft enters an undesired state
       
Element: Countermeasure implementation and supervision are undertaken to correct errors after aircraft enters an undesired state
       
Element: Recognise and manage undesired aircraft states
  • Undesired aircraft states are recognised
       
Element: Individual and team flight support tasks are prioritised to ensure an undesired aircraft state is managed effectively
       
Element: Corrective actions to assist flight crew recover from an undesired aircraft state are applied in a safe and timely manner
       
Element: Undesired aircraft states are reported and recorded as required in accordance with applicable workplace procedures
       
Element: Assess situations and make decisions
  • Problems affecting flight performance are identified and analysed
       
Element: Potential solutions to flight performance problems are identified
       
Element: Potential solutions and risks are assessed
       
Element: Course of action is determined and communicated to flight crew, passengers and/or other personnel, as required
       
Element: Tasks are allocated and actioned to implement optimal course of action outcomes
       
Element: Tasks are monitored for progress against determined course of action
       
Element: Plan is re-evaluated as required to achieve optimal outcomes
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Pre- and post-operational personal condition is managed to ensure safe and effective performance 
 
 
 
 
 
Flight dispatch support systems are monitored using a systematic scan technique 
 
 
 
 
Effective and efficient communications and interpersonal relationships are established and maintained with all stakeholders to ensure optimum outcome of a flight 
 
 
 
 
 
 
 
 
Potential environmental or operational threats that are likely to affect flight safety are identified 
 
 
 
 
 
Checklists and standard operating procedures (SOPs) are implemented to prevent aircraft handling, procedural or communications errors 
 
 
 
 
 
 
Undesired aircraft states are recognised 
 
 
 
Problems affecting flight performance are identified and analysed 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

AVIF0025 - Manage human factors in flight dispatch operations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AVIF0025 - Manage human factors in flight dispatch operations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: